Policies

 Starting January 1, 2024, we are implementing a policy that requires clients to have a valid credit card on file when booking appointments.  The credit card information will be securely stored and will be used for the following purposes:

💳To secure and confirm appointments.

💳To charge for last-minute cancellations, no-shows, late arrivals, or any incidentals or additional charges associated with services rendered, or direct billing. The clinic still accepts cash, email transfers and all debit type payments.

Security and Privacy

Please rest assured that your credit card information will be securely stored on your electronic health file , and our clinic adheres to strict privacy and security protocols to protect your sensitive data. Your information will never be shared and is never stored with a third party as set by CMTO standards.

Client Responsibilities

Clients are responsible for understanding and adhering to this comprehensive policy, including the requirement to have a credit card on file.

My Responsibilities

I am committed to implementing this policy with professionalism and empathy.  Every effort is made to assist clients in rescheduling their appointments, addressing concerns, and ensuring a smooth and enjoyable experience.

We reserve the right to review and revise this policy as needed to maintain fairness and consistency in our service delivery.

  At Warren Massage Therapy, we are committed to providing exceptional service to our clients while ensuring fair compensation for the therapy provided.  To achieve this balance, we have established the following policy regarding last-minute cancellations and no-shows.

Definitions

Last-Minute Cancellation: A cancellation made less than 24 hours of the scheduled appointment time.

No-Show: A client who does not arrive for their scheduled appointment without prior notice or contact.

Late-Arrival: A client who arrives more than 10 minutes late for their scheduled appointment time. 

Outline of Policy

 💲Fees for Last-Minute Cancellations: Clients who cancel their appointments less then 24 hours of the scheduled time may be subject to a fee. 

If the appointment is canceled less than 24 hours notice, a fee of 100% of the service cost may be charged. This will be determined at what time the call/ text came into the clinic, or what time the email was received. Text message is the fastest.

📅Rescheduling: We understand that unforeseen circumstances can arise.  Therefore, i will make every effort to reschedule the canceled appointment without incurring any charges.

📞Case-By-Case Waiver: My primary goal is to provide reliable care to clients.  In cases where a last-minute cancellation is due to a genuine emergency or extenuating circumstances, we may waive the associated fees.  Please contact to discuss your situation.

No-Show

💲Fees for No-Shows: Clients who do not show up for their scheduled appointments without prior notice or contact may be subject to a fee.  The fee will be determined as follows:

No-shows are subject to 100% of the service cost depending on the circumstances.

📅Rescheduling: We believe in second chances.  After a no-show incident, we will make every effort to reschedule the appointment to provide the client with the opportunity to receive the services they missed.  This rescheduled appointment may be subject to a pre-payment of services prior to the appointment.

📞Case-By-Case Waiver: We understand that emergencies and unforeseen situations can occur.  In such cases, we may waive the no-show fee.  Contact our clinic to discuss your situation with our staff.

Late-Arrivals

Late arrivals may not receive the full session time allotted for the treatment service booked.

Full payment will be required for the original time booked.

Client Resposabilities

Clients are responsible for understanding and adhering to this comprehensive policy, including the requirement to have a credit card on file in the future. Everyone gets an email and text reminder of their appointments 24 hrs prior to their time booked. These texts and emails have been confirmed by you at set up of electronic file when forms have been sent.

My Responsibilities

I am committed to implementing this policy with professionalism and empathy.  We will make every effort to assist clients in rescheduling their appointments, addressing concerns, and ensuring a smooth and enjoyable experience. 

We reserve the right to review and revise this policy as needed to maintain fairness and consistency in our service delivery.

Warren Massage highly values your patronage and I am dedicated to providing you with the highest level of care.  We appreciate your understanding of our Last-Minute Cancellation / No-Show Policy, and Credit Card on File Policy, which helps us sustain our commitment to both clients and therapists.

If you have any questions or need to discuss a situation related to this policy, please do not hesitate to contact our clinic.  We are here to assist you and ensure your experience with us is exceptional.

Thank you for choosing WRMT